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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Juliann Gates

January 12, 2026

5  out of  5
rating by Juliann Gates
"Working with State Farm has been so wonderful over many years. The staff is so friendly and helpful, and always willing to answer questions and give input and ideas. We really appreciate how much they go above and beyond."
We responded:
"Juliann, thanks so much for this review. We really appreciate the Gates family as well. - Scott Kizer, agency owner."
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Matthew Shin

December 24, 2025

5  out of  5
rating by Matthew Shin
"The best insurance office and provider. Fantastic service and always quick to respond. They are constantly looking for ways to save me money as well as always looking out for my best interest. Saved me thousands of dollars already. Hands down Danette and Scott Kizer are the best."
We responded:
"Matthew, thanks for this awesome review. We appreciate you as well! -Scott Kizer, agency owner"
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Gail Clark

December 22, 2025

5  out of  5
rating by Gail Clark
"Agent was great on explain life insurance, and have saved me money on auto and rental insurance!!"
We responded:
"Gail, I’m really happy to hear you had a great experience. Welcome to State Farm! -Scott Kizer, agency owner"
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Ronnie Harada

December 19, 2025

5  out of  5
rating by Ronnie Harada
"Fatima was very helpful in getting me new coverage of my BMW"
We responded:
"Ronnie, thanks for the 5 star review. Glad to hear we got hooked up with the right insurance coverage. Enjoy the BMW! -Scott Kizer, agency owner"
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Mark Studeny, DDS

December 15, 2025

5  out of  5
rating by Mark Studeny, DDS
"I love working with Elisa. Elisa is always professional, personable, and very helpful. Thank you so much for your assistance with my insurance needs."
We responded:
"Mark, happy to hear you’re having a great insurance experience working with Elisa. Thanks for taking the time to leave a review. -Scott Kizer, agency owner"
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Annie Meng

December 12, 2025

5  out of  5
rating by Annie Meng
"Danette was super helpful and was able to get what I needed quickly"
We responded:
"Annie, thanks for the 5 star review. Thanks for being an insurance customer. -Scott Kizer, agency owner"
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Jonathan Kaliappa

December 9, 2025

5  out of  5
rating by Jonathan Kaliappa
"I recently had to submit a claim to State Farm, and—as many people know—dealing with insurance companies can be a nightmare. Unfortunately, State Farm lived up to that reputation. The one bright spot in the entire experience was Danette from Scott Kizer’s office. She truly listened to my concerns, took immediate action, and even followed up with timely updates. As challenging as State Farm can be, that’s how genuine, caring, and empathetic Danette is. Honestly, the only reason I remain a State Farm customer is because I know I can count on Danette and her team to help resolve my concerns."
We responded:
"Hi Jonathan, thanks for recognizing Danette’s effort with your claim, but I am sorry to hear about your frustration. I’m back in the office today and will reach out to see what I can do to help. Thanks for being a customer and placing your trust in our office. -Scott Kizer, agency owner"
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Elham Balocج

November 11, 2025

5  out of  5
rating by Elham Balocج
"I’ve had a great experience with State Farm! Their customer service is always friendly, responsive, and helpful. My agent Brooke Ellison takes the time to explain everything clearly, and claims are handled quickly without any hassle. It’s nice to have an insurance company I can truly rely on. Highly recommend!"
We responded:
"Elham, thanks for awesome review and for being a customer. Really happy to hear the team is helping you have a great insurance experience. -Scott Kizer, agency owner"
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Mohammad Sanjida

November 3, 2025

5  out of  5
rating by Mohammad Sanjida
"Elisa is best and helpful women actually I am really happy from her so when I need something she explains well, beside my English is weak she explains very patently."
We responded:
"Mohammad, thank you so much for the review and thanks for being a customer. I’m so happy to hear the you’ve had a great insurance experience. - Scott Kizer, agency owner"
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Janet Gruver

October 23, 2025

5  out of  5
rating by Janet Gruver
"I have been a client of Scott Kiser and his team for many years now and i have never had a bad experience with them. They are always helpful & attentive. Always return my calls when requested always follow up on time. Thank you!!"
We responded:
"Janet, really appreciate you taking the time to give us a shout out. Always happy to hear when long time customers are having great experience with their insurance. Thanks so much for being a customer! - Scott Kizer, agency owner"
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M Z

October 2, 2025

1  out of  5
rating by M Z
"Pam and Shelly are always courteous, but Elisa, the manager, creates an extremely unpleasant experience. She is consistently rude, short, and condescending, treating basic questions about saving money as an annoyance. Her behavior makes customers feel stupid, unappreciated, and unwelcome. For a long-standing customer, it is clear she shows no loyalty, respect, or professionalism — only disregard"
We responded:
"Sorry you feel you haven’t had a great experience working with Elisa. Elisa is normally extremely professional and caring with customers, hopefully all of the other hundreds of reviews about her can attest. Nobody cares more than she does. While I always encourage my team to remain calm with the rare abusive and aggressive customer, the types of things you were saying to to Elisa were unacceptable. I hope you have better luck with the other agency you’ve switched to. Respectfully, Scott Kizer - agency owner"
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jose david castillo gomez

September 26, 2025

5  out of  5
rating by jose david castillo gomez
"Comencé mi aseguransa de carro y de vidad hablé con Elisa me atendió demasiado bien el servicio fue perfecto"
We responded:
"Muchas Gracias Jose!"
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jason frank

September 11, 2025

5  out of  5
rating by jason frank
"I was calling around for new insurance coverage. I found this office on google and spoke with Shelly, very knowledgeable. All of the questions I had were answered with detail and clear explanation. I am very happy to have switched to a company that you can call and talk to the same person and not an automated machine."
We responded:
"Jason, thanks so much for this review! Thanks for trusting to help you with your insurance. Look forward to meeting you. -Scott Kizer, agency owner"
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Jason Howard

August 29, 2025

5  out of  5
rating by Jason Howard
"Elisa is such a gem and wonderful human being. Cannot thank her enough for continuing to take extremely great care of me for 10+ years! I no longer live close to Kent yet continue to maintain the relationship and business with this specific State Farm office because of Elisa, bravo!"
We responded:
"Thanks, Jason! So glad we could help. -Scott"
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Andrew Rodriguez

August 15, 2025

5  out of  5
rating by Andrew Rodriguez
"Danette Glenn is absolutely incredible. She always is so professional and truly cares about her clients. I feel like we are family rather than business associates. Highly recommend and appreciate her. Keep Up The Fantastic Service Andrew"
We responded:
"Thanks for this awesome review, really happy to hear you feel at home. Danette is great! Thanks for being a customer. Scott Kizer, agency owner"
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H

August 1, 2025

5  out of  5
rating by H
"My wife and I needed to get insured in Washington and Danette was so so sweet and helpful! Thank you!"
We responded:
"So glad we could help you with your insurance. Really appreciate the feedback, Danette loves helping people. -Scott Kizer, agency owner"
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Maddy Briscoe

July 21, 2025

5  out of  5
rating by Maddy Briscoe
"Great experience working with Shelly. She worked to get us the best deals on home and auto insurance. Prompt responses, great follow through, kind and personable. Thank you!"
We responded:
"Maddie, welcome to State Farm and my office. Shelly is amazing, I’m really happy to hear you had a great insurance experience. Look forward to meeting you soon. -Scott Kizer, agency owner"
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Lyle Erickson

July 19, 2025

5  out of  5
rating by Lyle Erickson
"Danette Glenn was great to work with she put up with me asking all kinds of questions to get the policy that i needed. I am looking forward to working with her in the future. Lyle"
We responded:
"Lyle, thanks for the feedback. Danette is great, happy to hear you had a great insurance experience. -Scott Kizer, agency owner"
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Wayne Carlson

July 16, 2025

5  out of  5
rating by Wayne Carlson
"I've been with Scott since 2018 and I've only been to the office once they hooked me up with Miss Elisa to handle some transfers of insurance and she was very professional and extremely helpful she's like my new best friend great people in the office thank you for all your help"
We responded:
"Wayne, thanks for being a long time customer and for taking time to give us a great review. Really happy to hear you’ve had a great insurance experience. -Scott Kizer, agency owner."
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JR

July 16, 2025

5  out of  5
rating by JR
"This office is friendly and helpful every time I need to communicate with them. Big shout out to Danette for helping me add my son to our auto policy. I highly recommend this office."
We responded:
"JR, thanks for the props and for being a customer. We really appreciate the feedback and I’m happy to hear you’ve had a great insurance experience! -Scott Kizer, agency owner"
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Shelly Robertson

July 13, 2025

1  out of  5
rating by Shelly Robertson
"My experience with this agency has been frustrating at best. I have been waiting over 2 months to receive a declaration showing the change i made to my deceased mothers homeowners policy. I am frustrated to no end. They keep telling me it's changed, it's in the mail they will take care of it. I work in Customer Service and I guarantee you I would be without a job if I treated my customers like this."
We responded:
"Shelly, thanks for the feedback and I’m sorry to hear about your frustration. If you call the office and speak to Elisa, as I’m out of the office currently on vacation, she would love to see if there is anything we can do. -Scott Kizer, agency owner"
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bobby briggs

July 8, 2025

5  out of  5
rating by bobby briggs
"My experience with State Farm ,was probably the best experience I've had with an insurance company in a very long time.Alex was very easy to work with,he explained everything to me in ways that made sense ,with no fast talking . I even saved over a $100 with more and better coverage then my previous Insurance company. I would recommend State Farm Insurance to my closest friends and family. Thanks State farm"
We responded:
"Bobby, thanks for the review and for switching over! Glad to hear we could save you money on your insurance. Scott Kizer, agency owner"
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Rebecca Turnbow

July 4, 2025

5  out of  5
rating by Rebecca Turnbow
"Have been a long time client and always grateful for the personalized care of this team. This month I got an unexpected high bill after adding a new vehicle and a new driver to our policy. I immediately called for clarification and Elizabeth listened to my questions, clarified my needs and was able to not only correct my bill with the appropriate coverages, bring it down several hundred dollars, but also retro’d the numbers to give me a credit for the next month. This team is always prompt, considerate and helpful and I’m always appreciative of their service."
We responded:
"Becca, thanks for sharing, you’re amazing. Hope the Turnbow family has a great summer! Thanks for being a great customer. -Scott Kizer, agency owner"
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Dianne Pegram

July 3, 2025

5  out of  5
rating by Dianne Pegram
"I have been with State farm for many years, and Danette Glenn was amazing, she answered all my questions and concerns. Explain all my options and the coverage."
We responded:
"Dianne, thanks for being a long time customer, appreciate you taking the time to give us a review. -Scott Kizer, agency owner"
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Wasu Yadav

July 2, 2025

5  out of  5
rating by Wasu Yadav
"Very good customer service, always makes time to answer all my questions on my auto. I had to file a claim and Elisa has helped me every step of the way. I also have my Life insurance and my disability policy started today. I like that I can bundle everything in the same place."
We responded:
"Wasu, thanks so much for the awesome review. So glad to hear we could help you with your insurance. -Scott Kizer, agency owner"