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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alex Relova

August 13, 2026

5  out of  5
rating by Alex Relova
"The best team here! Customer service is top tier, extremely helpful, and patient answering all your questions…everything you look for when it comes to insurance! Shelly has helped me the most over the years and she’s always kind, vibrant and amazing! Thank you! Highly recommend!"
We responded:
"Alex, thanks so much for being a customer and for this review. Shelly is amazing and loves helping customers with their insurance. - Scott Kizer, agency owner"
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javier villalaz

August 11, 2026

5  out of  5
rating by javier villalaz
"I have state farm insurance for the past four years.I have life insurance also, and renters bought a new car and my agent helped me lowered the price and helped me get a credit.Thank you elisa sanchez, she is the best I give her five stars"
We responded:
"Javier, thanks for having your car insurance with State Farm and thanks for trusting the Scott Kizer agency with your life insurance. Elisa is great to work with, thanks for taking the time to let others know. -Scott Kizer, agency owner"
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Chiva Chun

August 10, 2026

5  out of  5
rating by Chiva Chun
"Elisa Sanchez is so sweet and funny! She is very knowledge and was so so helpful in cleaning up my policy. She helped me figured out what was going on in my policy and clearly explained auto, renter and other policy for me to understand. Truly, she’s the best agent at this State Farm :) thanks Elisa for your care!"
We responded:
"Chiva, I’m so happy to hear Elisa did a great job helping you with your insurance. She is amazing, thanks for recognizing her and for continuing us for your insurance needs. -Scott Kizer, agency owner"
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Alayna Lindley

August 6, 2026

5  out of  5
rating by Alayna Lindley
"I had such a great experience working with Brooke! She took the time to explain all of my auto insurance coverages in a way that was easy to understand, especially since I was feeling confused about what everything meant.
I was currently insured with Progressive and paying much more than I wanted. Brooke was able to find me a policy with excellent coverage while saving me about $100 per month. She was incredibly knowledgeable, patient, and kind throughout the entire process. I was with State Farm a few years ago, and thanks to Brooke, I’m happy to be back. If you’re looking for someone who genuinely wants to help you understand your options and save money, I highly recommend reaching out to Brooke!"
We responded:
"Alayna, this is an amazing review! Thanks so much for recognizing Brooke, she’s amazing and really does care about helping people with their insurance. Welcome back to State Farm! - Scott Kizer, agency owner"
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Karen Adams

July 16, 2026

5  out of  5
rating by Karen Adams
"I was referred by a family member to get an insurance quote from Scott Kizer - State Farm Insurance Agent in Kent, WA. and am so thankful that I did. I saved a significant amount of money and received remarkable service! I highly recommend Scott and Team!"
We responded:
"Karen, thanks for review. It was great working with you, thanks for trusting us with your insurance. -Scott Kizer, agency owner"
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Blake Foster

July 7, 2026

5  out of  5
rating by Blake Foster
"Wonderful customer experience, working with Shelly was a pleasure. The quote's were timely and accurate, we couldn't have asked for a smoother process in bundling our rent and auto policies."
We responded:
"Blake, welcome to State Farm! I’m happy to hear that you had a great time working with Shelly for your insurance, she really is great. Thanks for trusting and look forward to meeting you. -Scott Kizer, agency owner"
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bogdanbbs1

June 30, 2026

5  out of  5
rating by bogdanbbs1
"Shelly and Scott with State Farm are great people to work with and have fantastic customer service."
We responded:
"Bogdan, thanks so much. We really like working with you too. Thanks for trusting us to help you with your insurance. - Scott Kizer, agent owner"
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Diane Tapper

April 21, 2026

4  out of  5
rating by Diane Tapper
"Shelly provides great customer support with her quick responses to questions!!!"
We responded:
"Hi Diane, thanks for the feedback. Really appreciate you and Mike for being State Farm insurance customers. Hope you have a great summer. -Scott Kizer, agency owner"
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Johnathan Langenderfer

April 7, 2026

5  out of  5
rating by Johnathan Langenderfer
"Elisa helped me out a lot with life insurance and they are great with working on auto insurance."
We responded:
"Jonathan, thanks for trusting us with all of your insurance and for taking the time to let people know about your experience working us. Scott Kizer, agency owner"
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S G

March 27, 2026

5  out of  5
rating by S G
"Been with Scott Kizer for 3 years and they have done a great job of finding me the best rate! I just got married and my husband switched over too. Danette communicated well, found us better rates than what my husband had previously, and easy to work with!"
We responded:
"Congrats on getting married! Thanks for taking the time to give us some props. We appreciate you too, thanks for having your insurance here at our State Farm office. -Scott Kizer, agency owner"
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Mo Mo

March 4, 2026

5  out of  5
rating by Mo Mo
"ELISA SANCHEZ Has made our experience wonderful, even in unfortunate situations, we can always count on her help!"
We responded:
"Mo, Elisa is great, thanks for letting people know about your experience working with her for your insurance. The whole team loves hearing reviews like this. Thanks for being a customer. Scott Kizer, agency owner"
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Juliann Gates

January 12, 2026

5  out of  5
rating by Juliann Gates
"Working with State Farm has been so wonderful over many years. The staff is so friendly and helpful, and always willing to answer questions and give input and ideas. We really appreciate how much they go above and beyond."
We responded:
"Juliann, thanks so much for this review. We really appreciate the Gates family as well. - Scott Kizer, agency owner."
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Matthew Shin

December 24, 2025

5  out of  5
rating by Matthew Shin
"The best insurance office and provider. Fantastic service and always quick to respond. They are constantly looking for ways to save me money as well as always looking out for my best interest. Saved me thousands of dollars already. Hands down Danette and Scott Kizer are the best."
We responded:
"Matthew, thanks for this awesome review. We appreciate you as well!
-Scott Kizer, agency owner"
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Gail Clark

December 22, 2025

5  out of  5
rating by Gail Clark
"Agent was great on explain life insurance, and have saved me money on auto and rental insurance!!"
We responded:
"Gail, I’m really happy to hear you had a great experience. Welcome to State Farm! -Scott Kizer, agency owner"
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Ronnie Harada

December 19, 2025

5  out of  5
rating by Ronnie Harada
"Fatima was very helpful in getting me new coverage of my BMW"
We responded:
"Ronnie, thanks for the 5 star review. Glad to hear we got hooked up with the right insurance coverage. Enjoy the BMW! -Scott Kizer, agency owner"
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Mark Studeny, DDS

December 15, 2025

5  out of  5
rating by Mark Studeny, DDS
"I love working with Elisa. Elisa is always professional, personable, and very helpful. Thank you so much for your assistance with my insurance needs."
We responded:
"Mark, happy to hear you’re having a great insurance experience working with Elisa. Thanks for taking the time to leave a review. -Scott Kizer, agency owner"
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Annie Meng

December 12, 2025

5  out of  5
rating by Annie Meng
"Danette was super helpful and was able to get what I needed quickly"
We responded:
"Annie, thanks for the 5 star review. Thanks for being an insurance customer. -Scott Kizer, agency owner"
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Jonathan Kaliappa

December 9, 2025

5  out of  5
rating by Jonathan Kaliappa
"I recently had to submit a claim to State Farm, and—as many people know—dealing with insurance companies can be a nightmare. Unfortunately, State Farm lived up to that reputation.

The one bright spot in the entire experience was Danette from Scott Kizer’s office. She truly listened to my concerns, took immediate action, and even followed up with timely updates. As challenging as State Farm can be, that’s how genuine, caring, and empathetic Danette is.

Honestly, the only reason I remain a State Farm customer is because I know I can count on Danette and her team to help resolve my concerns."
We responded:
"Hi Jonathan, thanks for recognizing Danette’s effort with your claim, but I am sorry to hear about your frustration. I’m back in the office today and will reach out to see what I can do to help. Thanks for being a customer and placing your trust in our office. -Scott Kizer, agency owner"
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Elham Balocج

November 11, 2025

5  out of  5
rating by Elham Balocج
"I’ve had a great experience with State Farm! Their customer service is always friendly, responsive, and helpful. My agent Brooke Ellison takes the time to explain everything clearly, and claims are handled quickly without any hassle. It’s nice to have an insurance company I can truly rely on. Highly recommend!"
We responded:
"Elham, thanks for awesome review and for being a customer. Really happy to hear the team is helping you have a great insurance experience. -Scott Kizer, agency owner"
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Mohammad Sanjida

November 3, 2025

5  out of  5
rating by Mohammad Sanjida
"Elisa is best and helpful women actually I am really happy from her so when I need something she explains well, beside my English is weak she explains very patently."
We responded:
"Mohammad, thank you so much for the review and thanks for being a customer. I’m so happy to hear the you’ve had a great insurance experience. - Scott Kizer, agency owner"
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Janet Gruver

October 23, 2025

5  out of  5
rating by Janet Gruver
"I have been a client of Scott Kiser and his team for many years now and i have never had a bad experience with them. They are always helpful & attentive. Always return my calls when requested always follow up on time. Thank you!!"
We responded:
"Janet, really appreciate you taking the time to give us a shout out. Always happy to hear when long time customers are having great experience with their insurance. Thanks so much for being a customer! - Scott Kizer, agency owner"
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M Z

October 2, 2025

1  out of  5
rating by M Z
"Pam and Shelly are always courteous, but Elisa, the manager, creates an extremely unpleasant experience. She is consistently rude, short, and condescending, treating basic questions about saving money as an annoyance. Her behavior makes customers feel stupid, unappreciated, and unwelcome. For a long-standing customer, it is clear she shows no loyalty, respect, or professionalism — only disregard"
We responded:
"Sorry you feel you haven’t had a great experience working with Elisa. Elisa is normally extremely professional and caring with customers, hopefully all of the other hundreds of reviews about her can attest. Nobody cares more than she does. While I always encourage my team to remain calm with the rare abusive and aggressive customer, the types of things you were saying to to Elisa were unacceptable. I hope you have better luck with the other agency you’ve switched to. Respectfully, Scott Kizer - agency owner"
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jose david castillo gomez

September 26, 2025

5  out of  5
rating by jose david castillo gomez
"Comencé mi aseguransa de carro y de vidad hablé con Elisa me atendió demasiado bien el servicio fue perfecto"
We responded:
"Muchas Gracias Jose!"
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jason frank

September 11, 2025

5  out of  5
rating by jason frank
"I was calling around for new insurance coverage. I found this office on google and spoke with Shelly, very knowledgeable. All of the questions I had were answered with detail and clear explanation. I am very happy to have switched to a company that you can call and talk to the same person and not an automated machine."
We responded:
"Jason, thanks so much for this review! Thanks for trusting to help you with your insurance. Look forward to meeting you. -Scott Kizer, agency owner"
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Jason Howard

August 29, 2025

5  out of  5
rating by Jason Howard
"Elisa is such a gem and wonderful human being. Cannot thank her enough for continuing to take extremely great care of me for 10+ years! I no longer live close to Kent yet continue to maintain the relationship and business with this specific State Farm office because of Elisa, bravo!"
We responded:
"Thanks, Jason! So glad we could help. -Scott"